Frequently Asked Questions

How many days does it take for order delivery and what is the delivery charges?

Delivery charges cash on delivery  Charges
State in English State in Arabic  All Categories except heavy appliances & TVs  heavy appliances & TVs All Transition time
Cairo القاهرة 25 25 10 2 working days
Giza الجيزة 25 25 10 2 working days
10th of Ramadan العاشر من رمضان 25 245 10 4 working days
Alexandria الاسكندريه 25 345 10 4 working days
Qaliyobia القليوبيه 50 345 20 4 working days
Minoufiya المنوفيه 50 345 20 4 working days
Sharqiya الشرقيه 50 345 20 4 working days
Gharbiya الغربيه 50 345 20 4 working days
Daqahliya الدقهليه 50 345 20 4 working days
Behaira البحيره 50 345 20 4 working days
Damietta دمياط 50 345 20 4 working days
Kafr Elsheikh كفر الشيخ 50 345 20 4 working days
Fayoum الفيوم 50 345 20 4 working days
Beni Suef بنى سويف 50 445 20 4 working days
Miniya المنيا 50 445 20 4 working days
Assiut أسيوط 50 445 20 4 working days
Sohag سوهاج 50 445 20 4 working days

 

In the unlikely event of the product not available with the official Supplier, Sharaf DG reserves the right to cancel the order and refund the amount to the customer (if already paid) or suggest alternatives to the customer for a similar product.

What are the Payment Options available for placing an order?

We offer you Pay Now (Debit/Credit Card Payment) and Pay Later (Cash on Delivery)

What are the Delivery Options available at the time of placing an order?

Home Delivery:

All products sold on www.egypt.sharafdg.com are available for home delivery

Store Pickup:

Orders are available for Store Pickup at the below Sharaf DG Store Locations  on Telecom / IT / Gaming / Photo / accessories / personal care/ Small domestics appliances and TVs up to 49 inches.

  • Mall of Egypt.

Products that are not available for Store Pickup are:

  • Refrigerators
  • Televisions of screen size 50” and above
  • Washing Machines
  • Air Conditioners
  • Dishwashers
  • Cooking Range
  • Other Large Appliances delivered directly by Sharaf DG.

Are products purchased on www.egypt.sharafdg.com covered under warranty?

All products are covered under standard product warranty as mentioned in the Warranty Terms & Conditions

What is the return policy for products purchased on www.egypt.sharafdg.com?

Standard 14 Days return policy from the date of purchase applies as per the Egyptian law of Consumer rights. In addition, product must be in sellable condition with complete package.

What are options to return the product?

The below are the options to return the product:

  • Visit the customer care department at our Mall of Egypt store.
  • Call us on our customer care number 02-36121071 for arranging a pickup.

Send us email in our customer care email customercare_eg1@eg.sharafdg.com

What is the cancelation policy for orders placed on www.egypt.sharafdg.com?

You may cancel the order until before the order has been dispatched by calling our customer care on 02-36121071 or writing to us at customercare_eg1@eg.sharafdg.com

What happens if I am not at home to accept the order delivery?

Our courier partner will contact you on the mobile number you had given at the scheduled day of delivery.

You may suggest an alternate schedule for receiving your order. However, after 3 unsuccessful attempts to contact will result in auto cancellation of your order and amount refunded to your account (if already paid).

We advise you to write to us on customercare_eg1@eg.sharafdg.com  or call us on 02-36121071 and inform us for an alternate schedule.

Is the payment made on www.egypt.sharafdg.com safe and secure?

We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your credit card details are not stored on our website.

We accept all internationally accepted visa/master debit/credit card.