Frequently Asked Questions
How many days does it take for order delivery and what is the delivery charges?
| Delivery charges | cash on delivery Charges | |||||
| State in English | State in Arabic | Small | Medium | heavy appliances & TVs | All | Transition time |
| Cairo | القاهرة | 30 | 115 | 230 | 10 | 2 working days |
| Giza | الجيزة | 30 | 115 | 230 | 10 | 2 working days |
| 10th of Ramadan | العاشر من رمضان | 30 | 115 | 230 | 10 | 4 working days |
| Alexandria | الاسكندريه | 42 | 274 | 542 | 10 | 4 working days |
| Qaliyobia | القليوبيه | 50 | 274 | 542 | 20 | 4 working days |
| Minoufiya | المنوفيه | 50 | 274 | 542 | 20 | 4 working days |
| Sharqiya | الشرقيه | 50 | 274 | 542 | 20 | 4 working days |
| Gharbiya | الغربيه | 50 | 274 | 542 | 20 | 4 working days |
| Daqahliya | الدقهليه | 50 | 274 | 542 | 20 | 4 working days |
| Behaira | البحيره | 50 | 274 | 542 | 20 | 4 working days |
| Damietta | دمياط | 50 | 274 | 542 | 20 | 4 working days |
| Kafr Elsheikh | كفر الشيخ | 50 | 274 | 542 | 20 | 4 working days |
| Fayoum | الفيوم | 92 | 274 | 542 | 20 | 4 working days |
| Beni Suef | بنى سويف | 92 | 274 | 542 | 20 | 4 working days |
| Miniya | المنيا | 92 | 274 | 542 | 20 | 4 working days |
| Assiut | أسيوط | 92 | 274 | 542 | 20 | 4 working days |
| Sohag | سوهاج | 92 | 274 | 542 | 20 | 4 working days |
| port said | بورسعيد | 55 | 274 | 542 | 20 | 4 working days |
| Suez | السويس | 55 | 274 | 542 | 20 | 4 working days |
| Ismailia | الاسماعلية | 55 | 274 | 542 | 20 | 4 working days |
| North Coast | الساحل الشمالى | 84 | 274 | 542 | 20 | 4 working days |
| Matrouh | مرسى مطروح | 84 | 274 | 542 | 20 | 4 working days |
What are the Payment Options available for placing an order?
We offer you Pay Now (Debit/Credit Card Payment) and Pay Later (Cash on Delivery)
What are the Delivery Options available at the time of placing an order?
Home Delivery:
All products sold on www.egypt.sharafdg.com are available for home delivery
Store Pickup:
Orders are available for Store Pickup at the below Sharaf DG Store Locations on Telecom / IT / Gaming / Photo / accessories / personal care/ Small domestics appliances and TVs up to 49 inches.
- Mall of Egypt.
Products that are not available for Store Pickup are:
- Refrigerators
- Televisions of screen size 50” and above
- Washing Machines
- Air Conditioners
- Dishwashers
- Cooking Range
- Other Large Appliances delivered directly by Sharaf DG.
Are products purchased on www.egypt.sharafdg.com covered under warranty?
All products are covered under standard product warranty as mentioned in the Warranty Terms & Conditions
What is the return policy for products purchased on www.egypt.sharafdg.com?
Standard 14 Days return policy from the date of purchase applies as per the Egyptian law of Consumer rights. In addition, product must be in sellable condition with complete package.
What are options to return the product?
The below are the options to return the product:
- Visit the customer care department at our Mall of Egypt store.
- Call us on our customer care number 02-36121071 for arranging a pickup.
Send us email in our customer care email customercare_eg1@eg.sharafdg.com
What is the cancelation policy for orders placed on www.egypt.sharafdg.com?
You may cancel the order until before the order has been dispatched by calling our customer care on 02-36121071 or writing to us at customercare_eg1@eg.sharafdg.com
What happens if I am not at home to accept the order delivery?
Our courier partner will contact you on the mobile number you had given at the scheduled day of delivery.
You may suggest an alternate schedule for receiving your order. However, after 3 unsuccessful attempts to contact will result in auto cancellation of your order and amount refunded to your account (if already paid).
We advise you to write to us on customercare_eg1@eg.sharafdg.com or call us on 02-36121071 and inform us for an alternate schedule.
Is the payment made on www.egypt.sharafdg.com safe and secure?
We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your credit card details are not stored on our website.
We accept all internationally accepted visa/master debit/credit card.