Frequently Asked Questions

How many days does it take for order delivery within the Cairo / Giza and Alex?

It takes 48 business hours to deliver the order within Cairo and Giza all products purchased from Sharaf DG are covered.

For Alexandria 48 business hours for all products except fridge / Freezer / cooker / washing machine / dishwasher / Air conditions / big home appliances / TVs. And all big appliances and TVs for Alexandria will be delivered in 96 business hours.

In the unlikely event of the product not available with the Supplier, Sharaf DG reserves the right to cancel the order and refund the amount to the customer (if already paid) or suggest alternatives to the customer for a similar product.

What are the shipping charges for delivery within the Cairo / Giza and Alex?

Free delivery on the purchase of 500 EGP and above, below 499 EGP purchase shipping charges will be applicable For Cairo/Giza (EGP 25), Alex (EGP 30)

Do you deliver products on Fridays and holidays?

Yes, if you purchase more than 20,000 EGP. Worth of home appliances and TVs.

What are the Payment Options available for placing an order?

We offer you Pay Now (Debit/Credit Card Payment) and Pay Later (Cash on Delivery) payment options and (Debit/Credit Card Payment on delivery)

What are the Delivery Options available at the time of placing an order?

Home Delivery:

All products sold on are available for home delivery

Store Pickup:

Orders are available for Store Pickup at the below Sharaf DG Store Locations with additional Gift voucher benefits on Telecom / IT / Gaming / Photo / accessories / personal care/ Small domestics appliances and TVs up to 49 inches.

  • Mall of Egypt.

Products that are not available for Store Pickup are:

  • Refrigerators
  • Televisions of screen size 50” and above
  • Washing Machines
  • Air Conditioners
  • Dishwashers
  • Cooking Range
  • Other Large Appliances delivered directly by Sharaf DG.

You will be informed on your registered email ID once your order is available at the store pickup location of your choice.

Are products purchased on are covered under 48 hours’ delivery promise?

48 hours’ delivery promise is not applicable on online purchase.

What are the terms and conditions of 48 hours’ delivery promise?

48 hours’ delivery promise form to be filled.

Applicable only in Giza area.

Registration of email ID and mobile number is mandatory.

After 3 unsuccessful attempts to contact you and no answer which resulted that product not delivered, you will not be entitled to get the product free.

If delivery team visited the address mentioned by the customer and didn’t find the customer at the address, email will be sent to the customer unsuccessful delivery attempt. And you will not be entitled to get the product free.

48 hours’ delivery promise not applicable on Friday and holidays.

48 hours Delivery Promise is not applicable during major promotions and Customers are not entitled to Get the Item as free.

48 hours’ delivery promise means delivery will be done within 48 business hours.

In case of unsuccessful delivery within 48 hours, customer has to reschedule the delivery as per the available delivery slots.

Get up to 250 EGP worth of Gift vouchers if you buy online / App. And pick up at the store. What are the terms and conditions?

Customer has to register on online / App.

Customer has to complete successful transaction.

At the time of transaction, Gift voucher value will appear if you select to pick the product from the store.

Free gift voucher will be issued at the time of pick up and can be used on the next in store purchase.

Not applicable on product categories like Fridge / Freezers / dishwasher / washing machine /cooker / Air condition / Tvs above 50 inches.

Are products purchased on covered under warranty?

All products are covered under standard product warranty as mentioned in the Warranty Terms & Conditions

What is the return policy for products purchased on

Standard 14 Days return policy applies as per the Egyptian law of Consumer rights.

What are options to return the product?

Our hassle free return policy allows you easy access to our customer care and call center for processing your returns.

The below are the options to return the product:

  • Visit the customer care department at our store location.
  • Call us on our customer care number 02-36121071 for arranging a pickup

What is the cancelation policy for orders placed on

You may cancel the order until before the order has been dispatched by calling our customer care on 02-36121071 or writing to us at

Cancelations after dispatching the order is not possible. However, you may choose to return the product based on our hassle free Return Policy.

Can I change my delivery address after placing the order?

No. You cannot change the delivery address after an order has been placed. However, you may cancel and re-initiate a new order with the updated delivery information.

We strongly recommend you to keep your contact information updated at all times.

Is the payment made on safe and secure?

We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your credit card details are not stored on our website.

We accept all internationally accepted visa/master debit/credit card.

What I should do if I received online delivery and discovered that product is damaged or items missing?

Customers if they receive any online delivery, damages or items missing should be claimed in next 3 working hours by either sending mail to ( or on our customer care number 02-36121071