Return, Exchange and Warranty

At Sharaf DG your satisfaction is a guarantee. If you are not. Satisfied with your purchase, we will take back sold items. Within 15 days for either exchange or refund subject to the Following terms and conditions

Egypt

  1. Refund/Exchange does not apply to Laptops, Printers, Mobile Phones, Magazines, Books, DVDs, CDs, Digital Cameras/Camcorders , and Personal Care and Hygienic products.
  2. In case of Cartridges, PC Software, Video Games and all accessories, return/exchange is possible only if the packing has not been tampered in any way
  3. Products should be accompanied with the original sales invoice for
  4. Any product purchased within 15 days and returned as dead on arrival/not functioning as per operational manual/falling short of declared product specifications will be Exchanged/Refunded after the investigation/technical reportThe process can take up to 15 days
  5. Any Items subject to home delivery will be exchanged or refunded based on above mentioned conditions – only after receiving as written confirmation of collection or non delivery of the items by our supplier.In case the products home delivered to the customer , the customer has to sign that he received the product in a good condition after being checked. In Case of major domestic appliances / Audio Video items like ( fridges , washing machine , cookers, TV , Home theatre …etc.) manufactory defect no refund or exchange will be made without technical report from supplier.In case there are external defect , no refund or exchange will be done as long as the customer has signed that he received it in a good condition after being checked.
  6. Service, delivery and installation charges are non-refundable once performed.
  7. If the packaging has minor soiling or is opened and product not defective unused, no visible scratches or marks observed, a re-stocking fee of 15 percent will be deducted while making exchange/refund.
  8. If the packaging is incomplete or product damaged, scratched, exchange or refund will not be applicable.
  9. Product must be returned with all the original packaging materials, accessories, manuals, registration card, Free of Cost/Bundled Items and Promotional Vouchers.
  10. If the product returned, has any data or information stored in the memory or storage device, Sharaf DG will not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information still residing on the returned product.
  11. Special order items or cut cable/wire are not refundable.
  12. Exchange and Refund and for items purchased by credit card will be transferred ONLY to the same credit card account.
  13. All cash refunds would be through Gift Card Only. The Gift Card will be valid for 15 days.

Warranty Terms & Conditions

  1. The warranty tendered hereunder, on the product(s) sold under this invoice has been provided exclusively by their respective Authorized Agents/distributors and are limited to EGYPT for one year from the date of this invoice except otherwise mentioned as per the warranty conditions as carried along with the product(s) mentioned on Sharaf DG invoice.
  2. Primary responsibility for warranty service rests with the brand owner/supplier and Sharaf DG is a facilitator only and Retaining all our rights as a retailer.
  3. There is no warranty without proof of Purchase and in case product was not assembled by the agent.
  4. Accessories, batteries and consumables are not covered under warranty.
  5. Software malfunctioning, accidental damages (such as drops, spills & liquid immersion) and defects arising out of natural calamities will not be covered under replacement.
  6. If an out of warranty or damaged unit is given for repairs and the estimate is not approved by customer, diagnosis charges will be applicable.